How do you know if you need a Resource Management approach?
Estelle Barthes
Content manager
December 8, 2023
6 min
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It Exists Two Typical Solutions of Resource Management. Basic solutions, such as Excel, or informal solutions (oral exchanges and memory!) often emerging NSEs and consulting firms. Structured solutions, on the other hand, are based on the implementation of a genuine approach and the adoption of a Tool of Resource Management / Staffing Dedicated.
At what point do we make the switch from a limited, or even non-existent, resource management approach to a real comprehensive approach and associated solutions?
To find out, you have to Observe several symptoms. Napta describes them to you, and shows you how to set up a structured approach to Resource Management.
Losing customers is often the first alarming sign of poor resource management. An IT can see a project withdrawn and, as a result, permanently lose a client as a result of a poorly managed project.
The causes of this failure can be numerous: deadlines not respected, quality of service below expectations, etc.
What do they have in common? Each cause generally corresponds to one of the symptoms of a poor allocation of resources.. Often, negative feedback from customers, in particular concerning late deliveries and the inadequate quality of the work delivered, is directly linked to shortcomings in the management of human and technical resources (assignment of a mission to an incompetent consultant on the subject, lack of motivation, etc.).
These shortcomings result in an inability to retain your loyal customers. And when you know what to acquire A new customer costs 7 times more than keeping a customer And That Same Loyal customer spends on average 2.5 times more than a new customer, we cannot recommend enough that you think about a real resource management approach for your practice.
Inefficient resource management inevitably leads to a decrease in profitability.
In a consulting firm, a Wrong Allocation Resources can for example lead to a Increase in Overtime In order to fill gaps and meet deadlines. Operational costs are directly impacted : expenses are rising while the profit margin on the projects concerned is decreasing.
When a team doesn't have the right skills or is overworked, efficiency decreases, extending project timelines and increasing costs.
This dynamic creates a vicious circle where Resources are constantly underperforming, exacerbating financial deficits and undermining the company's overall profitability.
Several causes related to faulty or absent resource management can explain the decrease in the quality of deliverables.
The mismatch between employee skills and project requirements He has a major cause. When employees do not have the required skills, the quality of services is necessarily affected.
It Can Also Be Part of a Work Overload. Fatigue and the resulting concentration problems inevitably lead to mistakes. Conversely, a Too much inactivity Consultants between two missions leads to demotivation which impacts the quality of the deliverables.
The drop in the quality of services affects the company's reputation and undermines customer trust.
A high rate of employee turnover is often indicative of a Resource Management deficient.
In the field of consulting, the repeated assignment of consultants to projects for which they do not have the necessary skills, or their Prolonged Inactivity Between Two Missions, can cause considerable stress.
This frequently results in a Increase in Sick Leave, revealing underlying problems in personnel management. A consultant who is constantly deployed in environments that are not suited to their skills may feel undervalued and overworked, which affects their health and well-being.
This situation creates a vicious circle where Stress and dissatisfaction lead to frequent departures, requiring the company to constantly invest in the recruitment and training of new employees. This is obviously an additional cost and an obstacle to the stable growth of the company.
Do you recognize one or more of these symptoms applicable to your ESN or consulting firm? That means you need a Real resource management approach And to no longer use Excel.
While the optimal management of resources is a matter of survival for the company, it should not be rushed.
The process must follow several steps:
Integrating resource management into the company's overall strategic planning provides several advantages :
Several signs should alert you on the need to put in place a genuine approach to Ressource Management. The overuse or underuse of resources is an obvious warning signal and results in delays and a decrease in the quality of service.
The consequences of ineffective management are multiple: loss of customers, decrease in profitability, high employee turnover. These impacts are exacerbated with business growth, making a Ressource Management structured essential.
Implement an approach to Ressource Management involves the audit of existing resources, the development of a plan, the adoption of a dedicated tool and the Monitoring constant strategies. Selecting an appropriate solution is certainly the most critical step, as it determines the success — or failure — of resource management.
Our advice? Compare and opt for a flexible tool, like Napta.
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