Skill balance: the key to thriving in professional services, an AI-boosted sector
Julie Sergent
Content manager
February 4, 2025
5 min
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As we enter 2025, technology, and specifically artificial intelligence (AI), continues to redefine our professional environments. While technical skills remain crucial, a shortage of certain skills and an abundance of others present a unique challenge for consultants and service businesses. This article explores the emerging skills of 2024, the need to develop behavioural and technical skills in synergy, and offers strategies for enhancing these vital skills in the digital age, with a particular focus on strategic decisions and change management at the executive level.
With automation handling analytical tasks, skills such as empathy, creativity, and adaptability are increasingly vital. These soft skills, which AI cannot fully replicate, are essential for fostering innovation, maintaining genuine connections within teams and with clients, and managing complex situations where human judgment is irreplaceable. Leaders must, therefore, cultivate an environment that promotes these qualities, guiding their team through transitions with effective and empathetic leadership.
In 2024, very specific skills have emerged, particularly in the fields of technology and sustainability, due to market shortages. Skills considered less attractive, such as consolidation and accounting expertise, have become more expensive to acquire due to their scarcity. Meanwhile, areas such as marketing, communication, and graphic design have seen a surplus of skills, making the competition fierce for freelancers looking to break through. Leaders must use predictive analytics to anticipate skills needs and prepare their organisations for future challenges.
The balance between technical and human skills is crucial. Businesses must develop internal training programmes to merge these skills, acknowledging that while AI will rapidly advance technical skills, intuitive, emotional, and cognitive abilities such as ethics and the ability to remain composed are uniquely human. This enables consulting firms, auditing companies, and IT service providers to maximise the benefits of AI while ensuring a balanced and innovative work dynamic.
Skill development begins with recognising their strategic importance. Mentorship programmes, continuous training, and dedicated workshops are essential to hone both soft skills and the new technical skills required. Service companies must integrate skills evaluation into their recruitment and performance management processes to encourage the continuous growth of their teams while fostering a culture that values and rewards these skills.
In this rapidly changing skills landscape, Napta offers an innovative solution to help service companies meet these challenges:
Napta enables businesses to create and maintain a dynamic skills repository, incorporating both technical and soft skills. Through its intuitive interface, managers can easily map existing skills within their teams and identify gaps to be filled.
Thanks to its AI-powered Smart Staffing™ system, Napta helps businesses allocate the right people to the right projects. By considering not only technical skills but also soft skills, Napta enables the formation of balanced and high-performing teams.
Napta's platform provides tools to track the development of employees' skills over time. It helps identify training needs and offer customised development paths, ensuring continuous skill enhancement across the organisation.
With its advanced data analysis features, Napta helps businesses predict the skills that will be necessary in the future. This allows for strategic human resource planning aligned with the company's long-term goals.
Napta highlights distinctive human skills that cannot be automated, helping businesses capitalise on these unique assets in an increasingly AI-dominated world."
In 2025, human skills, coupled with advanced technical skills, will define the most successful professionals. Organisations that promote a balance between these skills will be best equipped to innovate and thrive. For professionals, investing in the development of rare and cross-disciplinary skills is essential to remain relevant in a constantly evolving job market. Leaders who recognise these trends and navigate the professional landscape with agility and strategic vision will prepare their businesses for lasting success.
Additionally, by integrating Napta into their talent management strategy, service companies can not only adapt to rapid changes in the skills landscape but also gain a competitive edge by fully realising the potential of their employees. Napta thus becomes an essential partner for navigating the AI era while keeping humans at the heart of corporate strategy.
