TOP 5 metrics to follow for a successful staffing
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Estelle Barthes
Content Manager
March 9, 2023
4 min
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An efficient staffing software is good. One high-performance staffing software and at the service of your profitability, it's better! Do you think that staffing management no longer has any secrets for you? Discover the 5 metrics (or the 5 KPIs) recommended by Napta for a successful staffing.
This data is used to analyze whether the distribution of levels of expertise on a mission is balanced. In short, the objective is to avoid that the juniors are left to their own devices on a project and that there is a relationship between juniors and managers. This distribution favors peer-to-peer learning and the success of missions.
This indicator measures the time elapsed between a resource request issued on the Staffing software by a manager and the actual staffing (or proposal) decided by the staffing manager. The longer the time between the issuance of a resource request and the proposal, the more your chances of offering a coherent system to your customer decrease. Monitoring and reducing the lead time to staffing allows you to be more reactive in proposing a team or a profile and determine the success rate of mission gains!
For example
At Theodo, the team staffing rate is rarely less than 100%. On the other hand, the lead time to staffing was still too important, preventing them from responding quickly to the requests of their customers. Staffing managers turned to Napta to help them reduce that time. After setting up a perfectly optimized process and supported by a solution dedicated to staffing, their lead time to staffing was divided by three!
Are you tired of staffing your employees at the last minute? So it is essential to set up staffing rules to increase the time between a staffing request and the start of a mission. It is an educational task to do with your managers, but it is important work if you want to avoid overburdening an employee and making staffing mistakes that could have been avoided with a bit of forethought. Our advice: start pre-booking resources on business opportunities through your Staffing tool even if the projects have not yet been signed.
For example
At Capgemini Invent, the rule is clear: requests must be made no later than 48 hours before the start of the mission. Otherwise, staffing requests will not be met, which can embarrass managers and project managers in front of the customer.
This indicator represents the difference between the quantity of JHs requested on a project and the quantity that could be allocated by the staff. A team that is not 100% complete is not all the chances on its side to best succeed in its mission. A completion rate that is too low may mean that you do not have enough internal resources to meet the needs of all your customers, or that the staff members do not have enough leeway to respond as accurately as possible. A staffing tool allows you to anticipate resource needs and therefore ensure that actions are put in place to avoid this situation.
This metric is interesting to set up to ensure that the profiles you position on a mission have the sufficient level of expertise to carry it out. To determine the complexity index of a mission, you must be able to match the level of requirements of your client with the difficulty of the expected deliverables. In this way, you ensure good customer satisfaction in relation to the challenges and a mission at the right level for your employees.
For example
At Engie and within Société Générale, this metric will also make it possible to assess the performance of the collaborating project team during end-of-project feedback. This also puts the results obtained into perspective and makes it possible to adjust the shot if necessary.
SBe specific about how you are going to build your teams and remember to take into account all these parameters: availability, skills, TJM, CJM, development wishes, margin, type of missions... The objective: build the most efficient teams, for you, your customers and your employees.
Do you want to go deeper into the subject? We have lots of resources at your disposal to help you go further.
In addition to this subject, find our White paper “What metrics should you follow to properly manage your staffing and improve your decision-making?”
Also discover our guides, templates and checklists in the Resources tab.
See you soon at Napta!
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