5 reasons to implement resource management in your IT services company or consulting firm
Estelle Barthes
Content manager
December 6, 2023
5 min
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We don't offend anyone by saying that time is the core resource of any service business, including yours. Given all the time required for the successful execution of client missions, the time that remains and that is intended to optimize the functioning of your company must logically be used with care.
So, when choosing which internal missions to invest your team's bandwidth on, a sure criterion for deciding between these tasks is that of its impact on the ROI of your firm.
And in this game, resource management is often, if not always, in a good position and with good reason.
Find out why through the 5 main reasons motivating NSEs or consulting firms to set up a real management process for resources.
The optimal organization of your project teams is a condition Sine qua non to the success of your customer missions and that's an understatement.
Without one Process of Ressource Management oiled and thoughtful, organizing this allocation of your consultants, your technological resources as well as your budget without taking the risk of uncontrolled slip-ups or generalized confusion would be an achievement.
So the very first reason, and perhaps the main one, to seriously think about implementing a resource management system is because the resource management system is at the essence of your service business.
And this task of allocating resources being both crucial, time consuming and complex in view of the number of criteria to be used, the use of a Staffing software dedicated to this Process could be of great help to you.
Customer satisfaction in the world of service can be summed up in 2 components:
And that's what the purpose of setting up a process of Ressource Management.
Following an optimal allocation of resources, customers notice a clear difference. They are served by teams tailored to their needs, responding precisely to their expectations. The ESN can see this through actionable reports.
Just think of a consultancy firm which has recruited new talent, made possible by anticipating its customer needs. This allows it to drastically reduce its project delivery times. Such performance does not only translate into operational efficiency. It generates a strengthened customer trust.
This trust, combined with on-time deliveries, is the keystone of customer loyalty, a invaluable asset in the competitive NSE sector and advice.
Between the stage of allocating your firm's resources to missions and that of satisfying your clients, is the constitution of a project team. Ad hoc.
This step can only be carried out after a complete inventory of available skills has been carried out. So you have to mapping skills, whether internal, your consultants, or external.
Only after this work, led by your staffing, operations or human resources manager, will you be able to identify both internal consultants who are likely to increase your skills on Gaps identified or the necessary recruitments.
All these elements described above, intended to support the progress of your project teams, are an integral part of a resource management approach.
This work of identification, positioning and development of skills also aims to avoid a common pitfall: positioning the wrong person on the wrong mission.
Assigning a consultant to a project that is not in line with their specialty is a costly mistake. Expensive in terms of operating margin, as the consultant takes longer to deliver the expected results. But it is also costly in terms of team motivation. Consequence: a higher risk of turnover.
By implementing your approach to Ressource Management, you will quickly realize the need to gather data that goes beyond the days your consultants were absent or present.
Expectations and objectives of operational management, IT, human resources or even general management. All this data must be combined to help you decide on an allocation of resources that meets needs that are not always aligned.
In this way, this approach to resource management will require you in a certain way to bring together all the data and in doing so, to align the various stakeholders in your organization around the central subject of staffing.
And again, the use ofa resource management tool that can centralize all your data finds all its meaning.
And since we are already on the subject of data, let's stick with it. We already talked about it in one of our Content specifically dedicated to data : the Ressource Management is an arbitration case and no informed arbitration without comprehensive data collection, analysis and conclusions.
Implementing a resource management process will necessarily lead you to the establishment of a dashboard designed precisely to monitor these resources.
Staffing KPIs and dashboards will thus provide you, when well defined and constructed, with a clear vision of the current state of your resources, thus facilitating immediate decision-making but also the forecasting of needs for future missions.
Our conviction at Napta is that your added value, as a consulting firm or an IT service provider, is not in the construction of these reporting tools but in their use in the service of your business and the missions of your customers.
Again, we recommend that you opt for a existing resource management platform and especially offering the key indicators for the optimal management of your business (charge of your teams, precise monitoring of budgets, clear vision of your skills needs,...).
Mastering your Ressource Management As an IT or consulting firm, in our opinion, is not an option when you want to build a sustainable and profitable service business. From the profitability of your projects to better strategic decision-making through the development of the skills of your consultants, this concept is central.
However, its daily complexity will require you tobe better equipped than just a spreadsheet or similar tool, the opportunity to professionalize your staffing process thanks to a dedicated tool.
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