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How to relieve the mental load generated by staffing management?
Resource management

How to relieve the mental load generated by staffing management?

Agathe Placet
Content manager
June 19, 2023
3 min

β€œManaging staffing, frankly, is a huge mental load”

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Our salespeople hear that every day. And this is normal, because staffing management is crucial for the performance of a company, and can therefore weigh heavily on our minds.

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Between allocating resources, taking into account skills and aspirations, monitoring projects, maximizing profitability: being in charge of Staffing without the right practices and the right tools can quickly become a real source of frustration for everyone.

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Where does the mental load of a staffing manager come from?

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First, let's go back to the definition: mental load is a sociological concept that refers to mental effort, not only to complete a task, but also to remember to do it, to plan how to do it and to deal with the consequences afterwards.

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It is easy to make the link between mental load and the missions related to staffing management: allocate relevant employees to the right missions, manage the progress of a project and the staffing needs over time, maintaining target margin rates... These are complex tasks that require constant attention and meticulous planning.

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In addition, the staffing decisions taken have a direct impact on the company's business results, but also on the commitment and motivation of teams, customer satisfaction... In short, a wide range of consequences that can contribute to a significant mental load.

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What can be the consequences of too much mental load?

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Too much pressure and mental load on your staffing managers can (and will) lead to a series of negative repercussions. For example:

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  • Stress can build up due to uncertainty and unpredictability, which can lead to burnout.
  • The time spent trying to solve staffing problems that could have been avoided is becoming excessive, and at the expense of tasks with much higher added values.
  • The risk of error is increasing and the quality of the data on which staffing managers rely to carry out their mission is deteriorating, impacting the entire value chain.

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On the other hand, taking responsibility for the satisfaction of all stakeholders (top management, managers, employees, customers...) can add an additional level of pressure.

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Best practices for alleviating the mental burden associated with staffing

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There are a multitude of best practices to put in place to limit the mental load of a staffing manager. So where do you start?

Establishing effective staffing processes and rules

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Setting up a staffing ritual is essential in order to avoid several inconveniences: loss of time, procrastination, lack of communication, wild staffing... In summary, anything that can contribute to the mental load. These rules and processes make it possible to establish a routine and to minimize the number of decisions to be made on a daily basis.

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It is possible to implement more than a hundred staffing rules, but sometimes it only takes very little to ensure consistent and efficient staffing. The following examples demonstrate this well:

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  • Chez Cagemini Invent, a service company with 1,300 employees, staffing managers suffered from a disorganized and poorly communicating workforce. Today, two major rules have made it possible to considerably improve the process. First, project managers communicate their needs at least 48 hours before the launch of the project. Then, staffing managers must acknowledge the request within half a day and provide a response. within 2 working days.
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  • For 50% of Napta customers, staffing managers have set up staffing committees weeklies or bimonthly to discuss future staffing decisions. This makes it possible to create an appointment with stakeholders (project managers, associates or partners) and to devote time to decision-making. Other customers are preparing the provisional staffing for the coming month during these Staffing meeting every first Monday of each month. This avoids having to manage staffing β€œon the fly”.
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  • Some highly effective processes also highlight the importance and benefits of transparency and the involvement of managers and employees in the staffing process. For example, with our ESN customers, managers can Suggest collaborators during staffing requests to help the staffing manager in decision-making and give a very precise indicator of his need. Also, with some of our customers such as Artefact or Bartle, employees have access to the commercial pipe for visualize the next opportunities and Can express their interest for a project via a system of likes.

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Establish clear communication and transmission of staffing information

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Communication plays a crucial role in staffing management. It not only reduces misunderstandings, but also ensures the reliability of data and staffing information.

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First, as a staffing manager, make sure that all the information you need to do your work is consolidated in one place and updated regularly:

  • Leave from your HRIS or payroll software
  • Project start and end dates, from the CRM
  • The times entered by the teams and their availability
  • Skills and level of expertise from your skills map

In addition to ensuring regular updates, they must also be updated automatically. This reduces double entries and therefore saves time and limits the risk of error.

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Remember: it is the role of a staffing tool to ensure the consolidation of all this information. At the crossroads of all your IS, such software must be your reference in terms of data quality.

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Training and skills development in staffing management

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Staffing managers are not β€œborn” staffing managers. Often, missions are taken by a senior consultant, a human resources manager, a manager... But like any job, being a staffing manager requires very specific hard and soft skills. Moreover, staffing managers must, with transversal skills and knowledge:

  • a certain leadership to communicate and transmit ideas to top management
  • a vision and perfect knowledge of the field and operational progress of a project
  • a strong relationship to manage the HR part of staffing

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At M33, taking on the role of staffing manager requires training and training over several months, in order to ensure the transmission of skills and to ensure a clear transition between staffing managers.

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Is equipped with a staffing software

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Nowadays, there are a multitude Ofstaffing tools on the market, each with its own unique advantages and characteristics. Using software such as Napta allows you to optimize your staffing and make your projects profitable.

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These tools make it easy to assign projects, to monitor their progress, and to have a clear vision of priorities, which facilitates the coordination of teams and the fair distribution of work. In addition, many tools, such as Napta, also integrate communication functions, likes and comments, which makes it possible to centralize information and improve transparency.

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One of the main advantages ofStaffing software is their ability to automate a lot of repetitive tasks. For example, instead of spending hours creating schedules manually every week, managers can use these tools to set up schedule templates that can be reused endlessly.

In addition, these tools provide accurate and real-time data on the progress of tasks and the availability of employees, which helps to make informed decisions and reduce the mental load on the person in charge of staffing.

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Businesses equipped with a Staffing software dedicated staff attest to their effectiveness in reducing the mental load associated with staffing management. Thanks to the automation and simplification of processes, these tools allow companies to manage employees more effectively and with greater peace of mind.

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To remember

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Staffing software are effective in reducing mental load by automating and streamlining tasks, improving visibility and transparency, and reducing stress and uncertainty.

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You will therefore benefit from peace of mind by ensuring that each project is equipped with the right collaborators, thus maximizing productivity and team satisfaction.

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These factors combine to create a more serene and efficient work environment, where managers can focus on more strategic and rewarding tasks.

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Do you want to go deeper into the subject? We have lots of resources at your disposal to help you go further.

In addition to this subject, find our white paper β€œThe keys to an optimal staffing process”.

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Also discover our guides, templates and checklists in the Resources tab.

See you soon at Napta!

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